Swimming Lesson Absence/Makeup Policy 

Group Lessons: ONE makeup lesson per month is permitted IF the following is done and IF we have spots available: Natavi allows ONE makeup per month for a group lesson if notice is given at least 4 hours in advance. If a 4-hour notice is not given the lesson is not eligible for a makeup. If the student(s) are a “no call no show” for their lesson (or makeup lesson) they are not eligible for a makeup.

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Private Lessons: Private lessons are charged either per lesson or per month. ONE no charge lesson or ONE credit per month is permitted IF the following is done: Natavi must be notified of an absence at least 4 hours in advance to be eligible for the one no charge lesson or one credit that is allowed. If Natavi is given at least a 4-hour notice of an absence, the client will not be charged for one lesson per month (for pay per lessons) or be given a credit on their account for one lesson (for pay per month lessons).

Makeup lessons are not available for private lessons. If the student is a “no call no show” they will be charged for the lesson.

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ASD Lessons: Since our Autism program is a specialized class and there are limited spaces available, makeups are not available. Credits are not available as well. We still require our clients to give us a least a 4-hour notice if they are going to be absent so we can adjust the instructors schedule accordingly.

 

Swimming Lesson Drop/Withdrawal Policy 

Group Lessons: Natavi must be given notice (written or verbal) by the 15th of the month to drop at the end of the month. If you are in a 3, 6 or 12 month contract you must give notice by the 15th of the last contracted month to allow a drop for the end of the contract. If notice is not given before the 15th of the month and/or a contract is not signed, the autorenewal will start at the next month and they will be charged for the next month’s lessons at the month-to-month rate.

The only time this does NOT apply is at the end of winter or summer sessions.

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Private Lessons: Natavi must be given notice before the next scheduled class if client is paying per class. If client is paying per month, notice must be given by the 15th of the month. The notice can be written or verbal.

The only time this does NOT apply is at the end of winter or summer sessions.

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ASD Lessons: Since ASD are on a month-to-month basis, Natavi must be given notice (written or verbal) by the 15th of the month to allow a drop at the end of the month. If notice is not given before the 15th of the month, the autorenewal will start at the next month and they will be charged for the next month’s lessons at the same rate.

 

Moving Swimming Lesson Levels

In the event your child(ren) has/have been placed in a class inappropriate for his/her level, that student will be moved to a class that better suits their needs. The swimmers class time could be subject to change.

 

When a child is tested and passes a level it is the parent responsibility to contact the front desk to change the lessons. The same day and time may not be available.

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Adult Memberships

Adult Memberships include all adult fitness classes as well as Water Walking/Lap Swimming. It does not include family swim or swimming lessons.

 

A minimum of 12 Monthly payments are required before this contract may be terminated (This includes any initial pro-rated payment). Once you have completed the 12 monthly direct payments you can cancel your automatic renewal payments anytime by

contacting Natavi and giving 30 days’ notice in advance. You should not cancel your Direct Debit mandate with the bank until the final month’s payment has been drawn.

 

Contract does not automatically renew. If you would like to renew the contract please do so with a Natavi employee prior to the last day of your contract. Price is subject to change according to Natavi price changes. 

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Adult Fitness Cancelation Policy

All participants must have an account with Natavi. Registration for classes is required. We require a min. of 3 people to hold a class. If we do not have 3 people signed up the class will be canceled. We will contact those signed up to let them know if this does occur. Also if cancelations happen due to weather, maintenance, schedule changes, ect. it will be posted on facebook and all those signed up will be contacted. 

 

CANCELATION

Cancelations must be done at least 4 hours in advance of the class a participant is registered for. If a participant fails to do this they will be charged the one time drop in rate for the class. A no show will also result in the participant being charged the one time drop in rate for the class.

The best way to cancel your class reservation is to call Natavi